Refund policy
The Right Fit Matters
A great pair of boots should feel right from the start. If your Franklin Boots aren’t quite the right fit, or you simply need to make a change, eligible items may be returned or exchanged within 30 days of delivery.
Keep ’Em Fresh
To be eligible for a return or exchange, your boots and merchandise must be in their original condition.
Items must be:
- Unworn and unused
- Unwashed
- Free from scuffs, stains, scratches, or signs of wear
- Returned with original tags attached
- Returned in the original packaging
When trying on your new boots, we recommend doing so indoors on a clean, soft surface. This helps keep the soles in new condition in case you decide they’re not the right fit.
Boots showing signs of outdoor wear or noticeable markings on the soles may not be eligible for return or exchange.
Need a Different Size?
No problem. If you need a different size or would like to exchange an eligible item, contact the Franklin Boots Customer Service team with your order information.
Exchanges are subject to availability. If the size or style you’re looking for is unavailable, our team will help you with the available options.
Making a Return
Ready to send something back? Contact our Customer Service team to begin your return.
Once your merchandise arrives, we’ll inspect it to make sure it meets our return requirements. After your return is approved, we’ll process your refund back to the original form of payment.
Your bank or payment provider may need additional time to post the refund to your account.
Original shipping charges are non-refundable unless you received an incorrect or damaged item.
Final Sale
Items marked Final Sale are yours to keep and cannot be returned or exchanged.
The following may also be ineligible for return:
- Gift cards
- Personalized or customized merchandise
- Products specifically marked as non-returnable
Something Not Right With Your Order?
If your order arrives damaged or we sent you the wrong item, we want to make it right.
Contact the Franklin Boots Customer Service team as soon as possible with your order information and details about the issue. We’ll take it from there.
We’re Here to Help
Questions about sizing, returns, exchanges, or your order? Reach out to the Franklin Boots Customer Service team.
We want you to be proud of the boots you wear—and confident in every step you take in Franklin Boots.